RETURNS & EXCHANGES

 

Right of Withdrawal

In accordance with Article 47 of Law 1480 of 2011, you may exercise your right of withdrawal within a maximum period of 5 business days from the date the product is delivered.

How do you request it?

Please contact us via email at info@michelledaccarett.com.

Product conditions: To exercise the right of withdrawal, the item must be returned in the same condition in which it was received—unused and in its original packaging.

The cost of return shipping shall be covered by the customer.

What happens once we receive the handbag?

We will conduct a quality control check within a maximum of 3 business days. If the item meets the required conditions, we will proceed with a refund. The refund will be issued within a maximum of 15 calendar days from the date we receive the returned product. Funds will be returned using the same payment method used for the original purchase. In exceptional cases, we may request a bank account in the customer's name.

WARRANTIES

Michelle Daccarett’s handbags are handcrafted; therefore, the customer acknowledges and understands that individual pieces may vary in size and/or color. A 1-month warranty period applies, provided that any issue with the item is determined—at the company’s discretion and assessment—to stem from its quality or the manufacturing process.

Warranty-based exchanges will only be granted if an issue related to the product's quality or manufacturing process is verified, and provided that the issue is reported within the 1-month warranty period, starting from the date of purchase.

All items are subject to inspection by the company. The company reserves the right to deny an exchange if it is determined that the item has been damaged due to impact or mishandling. In cases where an item cannot be repaired, it will be replaced with an identical or similar item of equal value. If a warranty claim is accepted, the items—including their packaging—must be returned in their original, as-sold condition, accompanied by proof of purchase.

REPAIR POLICY

Please email our team at info@michelledaccarett.com regarding any repairs or alterations to your handbag.

The customer is responsible for the cost of the repair or alteration, as well as all shipping costs.

Repairs can be handled in-store or via shipment (shipping costs are to be covered by the customer).
To send items to Michelle Daccarett, please use the following address: Calle 79 # 51-35, Barranquilla, Colombia.

Michelle Daccarett is not responsible for items lost or damaged during transit. Please ensure that items are returned in a protective box. We recommend using a traceable shipping method through a certified courier service.

Once we receive your package, we will contact you to provide a quote for the repair and clarify payment details.